What Information Do We Collect?
When you use the 217 platform, we collect several categories of information to ensure our services run smoothly and securely.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to confirm that you meet the minimum age requirement and to manage your account securely.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method, such as your e-wallet account number or internet banking details. We do not store credit or debit card numbers directly — all payment processing is handled through a secure gateway.
Device & Browser Information
217 automatically logs technical information when you access the platform, including your IP address, browser type, operating system, screen resolution, and general location data. This information is used to diagnose technical issues, detect suspicious activity, and optimise the user experience across different devices.
How Is This Information Used?
Personal information is used to verify user identity, prevent fraud, and ensure that only the legitimate account holder can access funds and sensitive information within their 217 account.
Payment data is used solely to process your deposits and withdrawals in RM via supported e-wallet and internet banking methods. We do not use your payment information for any other purpose.
When you contact 217's support team, we use your account information and transaction history to provide accurate assistance and resolve issues more quickly and efficiently.
Non-personally identifiable usage data is analysed to understand usage patterns, identify technical issues, and develop new features that better meet the needs of Malaysian users.
We use your email address and phone number to send important account notifications, transaction confirmations, and security updates. You can manage your communication preferences in your account settings.
Certain information is retained to meet applicable legal requirements, including financial transaction records that may be requested by relevant regulatory authorities.
Use of Cookies and Activity Tracking
217 uses cookies — small text files stored on your device — to enhance the user experience and enable key platform functions to work correctly.
Types of Cookies We Use
- Session Cookies: Required to maintain your login session while active and to ensure secure navigation between pages.
- Preference Cookies: Saves your language settings, display preferences, and personal customisations so you do not need to reconfigure them each time.
- Analytics Cookies: Collects non-personally identifiable usage data to help us understand how users interact with the 217 platform.
You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may affect platform functionality. For the best experience on 217, we recommend keeping session cookies enabled.
How Is Your Data Stored and Protected?
Technical Security Measures
All data transmitted between your device and 217's servers is protected by SSL encryption. Sensitive data stored in our databases is secured with additional encryption and strict access controls. Only authorised staff with a legitimate business need can access users' personal information.
We conduct continuous security monitoring and carry out regular audits to detect and address any potential system vulnerabilities.
Data Retention Period
Active account data is retained for as long as your account remains active. Upon account closure, certain information may be kept for the period required by law or to resolve any outstanding disputes.
Financial transaction records are retained in accordance with applicable legal requirements. When data is no longer needed and there is no legal obligation to retain it, 217 will securely delete or anonymise that data.
Sharing Information with Third Parties
217 does not sell, rent, or share users' personal information with third parties for marketing purposes. We may share necessary data with:
- Payment Processors: To enable deposit and withdrawal transactions in MYR to be processed securely through trusted payment gateways.
- Statutory Authorities: Where required by law or a valid court order, we will disclose the necessary information to the relevant authorities.
- Technical Service Providers: Companies that assist us in operating the platform's infrastructure are bound by strict confidentiality agreements and are only permitted to use data for the specified purposes.
Your Rights as a 217 User
As a 217 platform user, you have the following rights regarding your personal information. To exercise any of these rights, contact us at [email protected] or via live chat within the platform.
You have the right to request a copy of the personal information we hold about you. We will respond within a reasonable timeframe upon verification of your identity.
If your personal information is inaccurate or incomplete, you may request a correction through your account settings or by contacting the 217 support team.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records. Such requests will be processed upon confirmed account closure.
In certain circumstances, you may ask us to restrict the processing of your data while an investigation or data-related dispute is pending.
Policy Changes & How to Reach Us
Privacy Policy Updates
217 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Users will be notified of any material changes via in-platform notifications or email.
The most recent update date is stated at the top of this page. Continued use of the 217 platform after any changes are published will be considered acceptance of the updated Privacy Policy terms.
Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 217 handles your personal data, please reach us through the following channels:
- Email: [email protected]
- Live chat within the 217 platform (available 24/7)
- Sections FAQ for general enquiries
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and to taking every concern seriously.
